We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as the item you received, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at neonislands.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
You can always contact us at neonislands.com with any return questions.
DAMAGES AND ISSUES
- Please check your order upon receipt, and if the item is defective, damaged, or received the wrong item, please get in touch with us immediately so we can assess the problem and correct it.
- Exception/non-returnable items
Due to the nature of our products, we only accept unused products for returns and exchanges.
Unfortunately, we do not accept returns of specials or gift cards.
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The Site is not intended for individuals under the age of 18 age. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please get in touch with us at the address below to request deletion.