some questions

Frequently Asked Questions

FAQ
COVID UPDATES
SHIPPING & DELIVERY
GENERAL QUESTIONS

1.My order is taking longer to arrive than promised, what’s going on?

We apologize for this delay! Unfortunately, shipping of lithium batteries has been delayed due to carrier restraints caused by a boom in online orders and volume of shipping. If tracking isn’t available for your order, please hang tight and know that we are working to get your order processed as soon as possible. You may experience a delay of 48 hours or more before information on your order is provided. Please know that your product will be shipped, shipping is guaranteed and tracking information will be provided, but given the unprecedented circumstances, our delivery dates are only estimated and we cannot guarantee their exact time of arrival.

2.How has Homisextoys been impacted by COVID-19?

Like many other companies, we have been greatly impacted by COVID-19, both negatively and positively.

First and foremost, we take great pride in caring for our employee’s health, wellness, and safety. We quickly responded to the rise in global COVID-19 cases and transitioned predominantly to a remote work environment. For those employees still in the office, such as our warehouse staff, that are fulfilling orders, we have put safety procedures that follow state, federal, and corporate guidelines to ensure a safe and comfortable working environment.

Second, shipping providers, such as UPS, USPS, FedEx, etc., have experienced delays that have impacted our deliveries. Additionally, our customer service team is overflowing with emails and calls, and we’re working diligently to build up our team and respond to every question promptly.

Lastly, to no surprise, our supply chain has been impacted by the global pandemic. Transportation and manufacturing partners overseas are experiencing halts in their operations, and our increasing demand has only put more pressure on production. This has resulted in delayed shipments (among other things), but we’ve managed to keep operations running as smoothly as possible.

We hope everybody stays safe and follows appropriate policies to ensure we all continue staying healthy as we navigate these unprecedented times. Our team is doing well, staying active, and keeping busy!

3.Why can’t I reach customer support? I’m not getting any response via phone or email.

We are currently experiencing unprecedented high call and email volume. We pride ourselves on outstanding customer service, but have quickly realized we are trailing behind and not meeting your expectations. We are currently scaling our customer support team and making the necessary improvements to answer all of your questions and give you the time you deserve. We very much appreciate your patience, and deeply apologize for any inconvenience.

1.How do I check the status of my order?

You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by email at homitoys@gmail.com, Our customer service staff is at your service 24 hours 7 days.

2.Is shipping covered for returns or exchanges?

Unfortunately Homisextoys does not cover shipping costs at this time. Pre-paid shipping labels are not provided for returns or exchanges.

3.Why can’t I reach customer support? I’m not getting any response via phone or email.

We are currently experiencing unprecedented high call and email volume. We pride ourselves on outstanding customer service, but have quickly realized we are trailing behind and not meeting your expectations. We are currently scaling our customer support team and making the necessary improvements to answer all of your questions and give you the time you deserve. We very much appreciate your patience, and deeply apologize for any inconvenience.

1.What types of batteries does Youhomenergy use?

Lithium Battery

2.What does “battery lifecycles” mean?

Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles. 

3.Are your products dangerous?

Our product design and production are safe. Whether it is the use of lithium batteries or the choice of materials, they are in line with international requirements. All our products are certified by CE, FCC, and ROHS.

4.Where are your products made?

Designed & Made in China

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